Return & Refund policy

RAW Creatives believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 2 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
In case of receipt of damaged or defective items or incorrect item delivered, please report the same to our Customer Service team support@rawcreatives.in. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 5 days of receipt of the products.
If you want to return something, it must be unused, unwashed and still have its labels and tags, and must be returned in its original packaging with the bill copy within 5 days of delivery. That way, we can make sure it's still in good condition and everything is in order.
If the package you receive is in poor condition, tampered with, or damaged before you open it, don't worry! Just let the delivery person know and they'll take it back.
No Returns and Replacements will be accepted for Customized Orders.
Products bought during special offers aren't eligible for return or replacement.
Please don't forget to mention your contact details and Order number while sending it back to us.
You will have to bear the postal charges for sending your products back to us.
In case of any Refunds approved by the RAW Creatives, it’ll take 7 days for the refund to be processed to the end customer.
In case of any replacement, shipping charges are calculated additionally.

If the refund has to be made to the original payment method, we'll need to subtract the shipping charges from the bill amount.